Privacy Policy

16 Hub provides membership and venue services for participating Street 16 venues in Pokhara, Nepal. This policy covers the current web, iOS and Android versions of 16 Hub.

Information we collect

Account information: your account ID, name, email address, optional phone number, optional profile photo and sign-in provider. Membership activity: your 16 Pass balance, tier, earning and redemption records, vouchers and related security or audit records. When points are earned, authorised staff record the eligible purchase amount used to calculate those points; 16 Hub does not store card or payment-account details.

Service activity: table, stay and song requests you choose to send, plus text you choose to send to the optional 16 Concierge. Device information: a push-notification token only when you grant notification permission. Short-lived server-side security records may also be used to prevent duplicate or abusive requests; raw IP addresses are not retained in those quota records.

Optional Club photo submissions: a photo you choose to take or select, your account ID, the submission and moderation status, and the time at which you gave consent. Before storage, our server decodes and re-encodes the image as a JPEG, which removes embedded metadata such as EXIF and location data. The original uploaded file is not retained.

How we use information

We use this information to sign you in, operate 16 Pass, respond to your requests, prevent fraud, provide opted-in notifications and keep the minimum operational audit trail needed for venue service. We do not sell personal information, show third-party advertising or use app data to track you across other companies' apps and websites.

Club photo submissions are private while authorised venue staff review them. A new submission is marked Pending; if approved, it may be displayed on an operator-controlled Club 16 venue screen. There is no in-app gallery of photos submitted by other people. We do not use these photos for advertising, facial recognition or tracking across services.

Services that process data

Google Firebase provides authentication, database, file storage, hosting and push messaging. If you choose Google, Apple or Facebook sign-in, that provider confirms your identity and returns the account details you authorise; its own privacy terms also apply. Google Gemini processes only the text you choose to send to the 16 Concierge so it can return a reply. Third parties that receive user data are required to provide the same or equal protection stated in this policy. The current version does not process food, room or card payments in the app.

Permissions and features

Notifications are optional and can be disabled in the app or device settings. Choosing a profile image is also optional. The public version does not collect precise location and does not include the 16 Circle social or dating feature.

Retention and security

Account and membership records are retained while your account is active and only as long as needed for service, fraud prevention, venue accounting and legal obligations. Access is restricted by authenticated roles, server-side checks and least-privilege database rules. No internet service can guarantee absolute security.

Your choices and deletion

You can update your profile, decline notifications and delete your account from Profile → Settings → Delete Account. Deleting your account also removes your Club photo submissions and stored photo files. Direct identifiers are removed from retained operational records; some anonymised transaction or audit records may remain where accounting, fraud-prevention or legal requirements apply. See the account deletion instructions.

Club photo submission is optional, and no photo is uploaded unless you actively confirm the consent checkbox. To withdraw consent before deleting your account, email info@clubsixteen.com.np with the subject “Club photo removal”. After we verify the request, we will stop future display and remove the photo, except for limited records that must be kept for security or legal obligations.

Age and venue rules

Venue-specific admission rules still apply. Club 16 may restrict entry by age even when other participating venues are available to a wider audience.

Contact

For privacy questions, email info@clubsixteen.com.np.